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Jun
21
Article published: Adopting change as a business strategy
Posted by Amy Babinchak on 21 June 2018 12:49 PM
New article published on Adopting change as a business strategy. This is the story of noticing when things started to change from on-premises to cloud and when clients became dissatisfied with the status quo. Many MSP’s missed the memo and thought that cloud would fail to thrive or that it wouldn’t involve them.

Change happened

Let’s be honest here. Not much changed in the MSP world for 15 years. Sure OS’s iterated to new versions; some new features crept in but MSP’s just kept on offering the same services and didn’t implement a lot of new features either. We kept things running, answer questions from users and perform migrations to the next version. What we do as MSP’s is pretty dull stuff when you stop to think about it.

But as MSP’s were going through the drudgery of daily tasks change occurred around them. The action was happening on the mobile device front. We saw users all shift from flip phone to smart phone over the course of about 24 months. Then the iPads appeared and businesses wanted them to function like laptops. We told them that that’s now how they are designed. They are supposed to consume content not create it. But mostly they didn’t listen and were shortly frustrated. That frustration though has been the driver of all of the technology change that we’re now fully immersed within.



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About Third Tier

Established in 2008, Third Tier only works for IT Professionals by providing them with access to advanced support services. No one can know it all these days, so we give IT pros a place to go to get the hands on support they need in areas they normally don’t work in or problems they’ve never encountered. We also work on projects, fix their accounting practices and do many, many migrations and other installations. Our staff covers a wide range of technologies.

Website: http://www.thirdtier.net

Helpdesk: https://helpdesk.thirdtier.net

Blog: http://www.thirdtier.net/blog


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