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News
Aug
23
Dealing with an Emergency
Posted by Reprinted Article on 23 August 2013 08:06 AM

Some days are a bit tougher than others.

image

Apparently the big gap the kitten used to get into the back side of the box holding up the garage heating system’s water tank was not the way he ultimately decided to exit.

One of the major lessons learned over the years when it comes to confronting a serious problem is first to _not_ panic.

If the situation was dire, then there may be a need to put the back against the wall and squat down all the while doing controlled breathing exercises to gain a hold on the rush of adrenalin, fears, and angst that is surely to be happening.

Taking that first step to be somewhat calm in the midst of what could be utter chaos is critical.

From there, we need to walk through and discover as many steps as we can that led to the problem we are facing. Finding out as much information about the circumstances prior to the emergency can be very helpful in figuring out a diagnosis and the next steps to get out of the situation.

Yes, folks may be hovering over and repeatedly interrupting us as we try and work our way back into a functioning system. A gentle, “We are working on the situation, we will update you as soon as there are any changes” will go a long way towards reducing those interruptions that can actually pose a grave threat to a successful completion of the task(s) at hand.

Make sure to have paper and pens/pencils in hand. Write everything down.

We should have our own laptop/ultrabook/tablet and a cell modem set up. Also, we need to have the client’s network audit notes open and available for immediate perusal. Using our own equipment would help keep things calm and on the level due to being familiar with our own equipment.

In other words, in as much as we possibly can, be prepared.

Oh, and use caution if a drive will be required to get to the client site!

image

Needless to say he was stuck in there for quite a while before yours truly rescued him by getting him out the same way he got into that hole that was _just_ enough for his head to fit through!

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »



Aug
23
Dealing with an Emergency
Posted by Reprinted Article on 23 August 2013 08:06 AM

Some days are a bit tougher than others.

image

Apparently the big gap the kitten used to get into the back side of the box holding up the garage heating system’s water tank was not the way he ultimately decided to exit.

One of the major lessons learned over the years when it comes to confronting a serious problem is first to _not_ panic.

If the situation was dire, then there may be a need to put the back against the wall and squat down all the while doing controlled breathing exercises to gain a hold on the rush of adrenalin, fears, and angst that is surely to be happening.

Taking that first step to be somewhat calm in the midst of what could be utter chaos is critical.

From there, we need to walk through and discover as many steps as we can that led to the problem we are facing. Finding out as much information about the circumstances prior to the emergency can be very helpful in figuring out a diagnosis and the next steps to get out of the situation.

Yes, folks may be hovering over and repeatedly interrupting us as we try and work our way back into a functioning system. A gentle, “We are working on the situation, we will update you as soon as there are any changes” will go a long way towards reducing those interruptions that can actually pose a grave threat to a successful completion of the task(s) at hand.

Make sure to have paper and pens/pencils in hand. Write everything down.

We should have our own laptop/ultrabook/tablet and a cell modem set up. Also, we need to have the client’s network audit notes open and available for immediate perusal. Using our own equipment would help keep things calm and on the level due to being familiar with our own equipment.

In other words, in as much as we possibly can, be prepared.

Oh, and use caution if a drive will be required to get to the client site!

image

Needless to say he was stuck in there for quite a while before yours truly rescued him by getting him out the same way he got into that hole that was _just_ enough for his head to fit through!

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »



Aug
22
SMB Kitchen – Presenting at the SMB TechFest in Orange County, CA October 19th!
Posted by Reprinted Article on 22 August 2013 08:06 AM

I’m excited to announce that I will be doing some presenting at the upcoming TechFest in Orange County, California! :)

Amy Babinchak will be delving into the changes we are seeing in our industry and how she is working those changes into her own IT practice Harbor Computer Services.

Boon Tee will be looking at Hyper-V Replica and how it can be deployed in all manner of businesses.

Susan Bradley is going to present on a wide variety of security issues that SMB faces today and some of the tools that can be used to address them.

I will be delving into the materials I have already posted to the SMB Kitchen on Hyper-V, clustering with Hyper-V, with a special focus on selling Hyper-V clusters into SMB starting at the 15 seat level and above.

We will also have a Q&A session at the end where folks will be able to ask us questions.

And, of course, we will have lots of time to kibitz throughout the event!

image

If you can please join Amy Babinchak, Boon Tee, Susan Bradley, and myself for an excellent business and technical focused non-marketing fluff day. I can guarantee you there will be pearls to be had! :D

Oh, and we will have whiteboards for discussion times! W00t!

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMB Kitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »



Aug
22
SMB Kitchen – Presenting at the SMB TechFest in Orange County, CA October 19th!
Posted by Reprinted Article on 22 August 2013 08:06 AM

I’m excited to announce that I will be doing some presenting at the upcoming TechFest in Orange County, California! :)

Amy Babinchak will be delving into the changes we are seeing in our industry and how she is working those changes into her own IT practice Harbor Computer Services.

Boon Tee will be looking at Hyper-V Replica and how it can be deployed in all manner of businesses.

Susan Bradley is going to present on a wide variety of security issues that SMB faces today and some of the tools that can be used to address them.

I will be delving into the materials I have already posted to the SMB Kitchen on Hyper-V, clustering with Hyper-V, with a special focus on selling Hyper-V clusters into SMB starting at the 15 seat level and above.

We will also have a Q&A session at the end where folks will be able to ask us questions.

And, of course, we will have lots of time to kibitz throughout the event!

image

If you can please join Amy Babinchak, Boon Tee, Susan Bradley, and myself for an excellent business and technical focused non-marketing fluff day. I can guarantee you there will be pearls to be had! :D

Oh, and we will have whiteboards for discussion times! W00t!

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMB Kitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »



Aug
2
A Really Good Read on the State of IT and Cloud Outsourcing
Posted by Reprinted Article on 02 August 2013 05:42 PM

It seems that Aidan Finn and I are somewhat on the same page as far as how the Cloud has been significantly strong due to the “Bad IT Pro”.

Indeed, if we in the SMB community especially had a majority of IT Pros that fit into the “Good IT Pro” category as defined by Aidan the Cloud would probably have little place in the small to medium business.

Now, have a listen to my interview podcast with Robert Crane of CIAOPS in Australia that was done in December of 2012:

Robert and I have a pretty good parlay around the Cloud versus on-premises situation in SMB IT with my touching on the need to be trained, keep up on the tech, and work hard at IT!

Ultimately, it is our responsibility to make sure our skill-set is up to the task of providing the best IT Solutions for our clients. This task costs in both time and money with the investment, yes it _is_ an investment to get trained, paying off in ways we sometimes are not able to anticipate!

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »



Aug
2
A Really Good Read on the State of IT and Cloud Outsourcing
Posted by Reprinted Article on 02 August 2013 05:42 PM

It seems that Aidan Finn and I are somewhat on the same page as far as how the Cloud has been significantly strong due to the “Bad IT Pro”.

Indeed, if we in the SMB community especially had a majority of IT Pros that fit into the “Good IT Pro” category as defined by Aidan the Cloud would probably have little place in the small to medium business.

Now, have a listen to my interview podcast with Robert Crane of CIAOPS in Australia that was done in December of 2012:

Robert and I have a pretty good parlay around the Cloud versus on-premises situation in SMB IT with my touching on the need to be trained, keep up on the tech, and work hard at IT!

Ultimately, it is our responsibility to make sure our skill-set is up to the task of providing the best IT Solutions for our clients. This task costs in both time and money with the investment, yes it _is_ an investment to get trained, paying off in ways we sometimes are not able to anticipate!

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »




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