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News
Dec
18
Third Tier 2015 Sneak Preview
Posted by Third Tier on 18 December 2014 02:10 PM

We held a webinar where we talked about what we’ll be up to in 2015. Here’s the concluding slide. 8 programs and 11 staff. We recorded the session; you can download it and have a listen. We talked about our current programs: Helpdesk, MicroStaffing, SMBKitchen and Brain Explosion. Then we talked about our new programs: Super Secret News, Look a Whale, Tech Your Books and Be the Cloud. We also announced a monthly webinar series. All of the new things start up in 2015.

image


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Feb
13
Pruning Exchange Distribution Lists
Posted by Dave Shackelford on 13 February 2014 12:57 PM

Some organizations end up having cluttered distribution lists still populated with mailboxes belonging to employees who have left the company. One strategy I’ve employed is when an employee leaves, to add their mailbox to a Distribution List I call “Sunset”. That list contains all non-active employees whose mailboxes have not been deleted yet.

Once the mailbox is listed there, I can simply run the following script.

Get-DistributionGroup | where {$_.SamAccountName -ne “Sunset”} | get-distributiongroupmember | remove-distributiongroupmember “Sunset”

This checks every distribution group’s membership against the Sunset DL’s membership and removes any members of the Sunset list from the other lists.


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Sep
27
Failure to Sync Office365 SharePoint Calendar to Outlook
Posted by dave on 27 September 2013 09:33 PM

One of my most important work tools is an Office365 SharePoint calendar that I share with some partners and use to keep track of billing hours on. Normally I initially log the hours in my personal calendar and then drag them over to the SharePoint calendar in Outlook.

When I reformated my system recently and started using Outlook 2013, that stopped working. Any time I would try to connect the SharePoint calendar to my Outlook client, it would seem to succeed, but it would never actually load the calendar, and every time I hit Send/Receive, I would get a “Connection to Server Failed, please try again later.”

I called MicrosoftOnline support and had a solution within minutes. Turns out the solution to this issue is merely to go to your Internet Explorer’s Internet Options, go to the Advanced tab, scroll to the bottom and select the TLS 1.0 checkbox.

TLS

Once you’ve done that, hitting Send/Receive actually successfully syncs the SharePoint calendar with Outlook. The tech I was working with said that this fix is fairly common with any authentication issue related to an Office App that needs to connect to the SharePoint Online cloud to read/write data.

So it’s may not be exactly an Outlook 2013 bug, it may actually be an issue with IE 10 and SharePoint Online.


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Jan
14
Topics for Enterprise Solutions for Small Business
Posted by amy on 14 January 2013 08:47 AM

As I mentioned before to be successful in small business consulting we have to be wide and deep. You have to be “in the know”. We’re going down the path where there is no one size fits all, no magic solution that covers enough of the marketplace that you don’t have to worry about what else is out there or how to manage it. Today you really do have to know it all. All does include both Cloud and Premise solutions and it is quite likely that every client will have some of both. The only way to get to that point is to keep your ears and eyes open for changes both monumental (SBS end of life and death of Postini) and subtle (Office licensing changing and Microsoft Accounts).

Consulting Pieces – Business Value Proposition

Technology Pieces – Server 2012 · Hyper-V · Exchange 2013 · Terminal Server/ Multipoint · WSUS · DHCP, DNS · Backup and Disaster Recovery · Remote Access · Security Best practices · Printing

Vendor Pieces – Commonly used, Recommended, Easy to Maintain – Tools and Solutions.

Each “chapter” will contain sections on: Licensing, What can this or can’t this be installed on the same server with?, Powershell or script snippets as appropriate, group policy, security best practices, migration, links to existing documents, troubleshooting, short video how-to’s and a webinar. Each content group will be delivered by one or a small group of our Kitchen Crew.

So where’s the Cloud? It’ll be within the Chapters and in the Vendors Pieces. We’re not going to relegate “The Cloud” to a single chapter as if it is a single technology. It will be integrated into the overall solution theme. For example, the Exchange section is going to cover Hosted and O365 too. The Backup and Disaster Recovery section includes offsite and business continuity. Server 2012? Maybe it’s here, maybe it’s there. Remote Access? Security? “The Cloud” is everywhere and it’s in everything. Then there’s apps, firewalls, cloud solutions. We plan to invite our favorite vendors in to present technical content that meshes in with the other content in that topic group.

So you might have noticed that this is heavily Microsoft based. We can’t help it. We’re Microsoft people. Microsoft will be the foundation. But it’s a great foundation to stand on. Once you have a solid foundation you can build a mighty custom solution for your clients and ultimately that is what this is all about. There’s no other purpose for IT than to make business better. You can make businesses better and the Kitchen Crew will get you there.


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Jan
8

I had been giving a great deal of thought to what Third Tier’s clients and the small business IT community at large needs in the way of support and training in the post-SBS and Cloud era. Is it enough to write another Unleashed book? Probably not in this era. To do so doesn’t acknowledge the reality that we are all working under. That is that we all need to know A LOT of different technologies, both on-premise and cloud, to be successful today. To efficiently deliver that breadth of information requires more than just words on paper. It requires words on paper, webinars, scripts, video, in-depth training classes and maybe more.

Turns out that I wasn’t the only one thinking along these lines and so the SMBKitchen Crew was born and has joined Third Tier to build and support the Enterprise Solutions for SMB project. Now when we’re putting together a crew to deliver awesome content, they have to be the sharpest knives in the drawer, like this $500 a inch Kramer Knife.

SharpestKnives

 

And so the SMBKitchen Crew consists of technical gurus and Microsoft MVP’s: Amy Babinchak, Susan Bradley, David Shackelford, Boon Tee, Lee Wilbur, Kevin Royalty and Philip Elder. Each of them is individually a brilliant small business focused IT professional. Together they will build all of the Enterprise Solutions for SMB content that Third Tier will deliver to subscribers. (more on that later). The content is going to be deep and wide, just like your small business consultancy needs to be successful.

_____

Need some more help? That’s what we do. We help IT pros all over the world.
We’re Third Tier. We provide advanced Third Tier support for IT Professionals.
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Jan
4
MVP Awards at Third Tier
Posted by amy on 04 January 2013 09:50 AM

Third Tier is made up of some amazing people that give a lot to the community. They do so out of their passion for IT and compassion for others. Each person is awarded for a year for the work that they did on behalf of the IT community in the previous year. Nominations are made by other MVPs, peers and Microsoft employees. After the nomination each MVP is asked to submit a list of all of the community work they did in the past year. As you can imagine this is not an easy task. By virtue of being MVP material, the community things you do are just part of your being and generally not something that you keep a dally of.

I wanted to congratulate all of Third Tier’s MVP, whether they were awarded this quarter or another. So congratulations to: Dave, Steve, Cliff, Lee, Edwin and Jeremy. It is quite an accomplishment to be named one of the worlds elite by one of the worlds top software companies. I also wanted to share the letter that MVPs receive. This one happens to be about me, but every MVP gets one just like it. MVPs tend to be a humble lot so you’ve probably not seen this letter before.

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