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Apr
30
Last Chance for a free sneak peak at SMBKitchen ASP content
Posted by amy on 30 April 2014 01:04 PM

Today is the last day for the free trial period of SMBKitchen ASP. You can check out the materials until 5pm eastern, including the PCI Consulting webinar that was held last night.

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If you like what you see, then please join us! We’re three people pouring out the information housed within our areas specialty in a very real world way.

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Are you not a member of SMBKitchen ASP? Join up. $300 for new members and only $120 for previous members of the SMBKitchen Project. http://www.thirdtier.net/helpdesk. Just register for an account then proceed to payments, click buy more support and add the ASP to your cart.  Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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Apr
23
SMBKitchen ASP Recordings and Chats
Posted by amy on 23 April 2014 01:22 PM

What is SMBKitchen ASP doing and why should you join us? Here is one section of what we’re doing: Chats and Recordings

Chats: Each month Phil will lead a Lync Chat. As chats in general are, the topics will be wide ranging but you can bet that Phil will be talking about an aspect of running a successful IT firm. Phil is giving you the inside view of how he runs his business. Normally people only give you insight on how to run an IT business after they’ve sold theirs. Phil is offering you a different perspective. One that shows how a firm is succeeding today. In March and April he talked about documentation, some tools and quoting. As part of the business insight mission of ASP, Amy and Phil have shared their standard documentation samples with the members. In June Phil will be sharing his complete quoting system with the members. As he describes it, it’s his clickity, click, click done tool.

Members can join us every Third Tuesday for these business focused chats. Download and have a listen to the one we held in March.

Recordings: Amy has shared the Oddball recordings that she’s doing for another project and will continue to share them after their air. These are business focused short 5 minute or less insights on how to build a business that serves your lifestyle.

We will also be hosting some webinars and speaking in ones hosted by others. As those occur members will have access to them here too. Our first webinar is on PCI Consulting and it springs off of the PCI Consulting document that Amy wrote for ASP members. PCI has changed recently as more and more small firms are finding themselves at the mercy of the banks and security scanning requirements just so they can accept credit cards for payment of services. It’s a pain point for your clients and an opportunity for you.

Join Amy on April 29th at 7pm eastern for a webinar on PCI Consulting. Join us by clicking the URL at the appropriate time https://meet.lync.com/harborcomputerservices/amy/90R91S1L or Download the calendar item Note that this will be the last session available are part of our free trial period that occurred during March and April.

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Are you not a member of SMBKitchen ASP? Join up. It’s free through the end of the month. http://www.thirdtier.net/smbkitchen-asp/ Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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Apr
23
ASP Webinar: PCI Consulting (corrected date)
Posted by amy on 23 April 2014 12:00 PM

PCI regulations have been around for years now but until recently smaller businesses were not subject to auditing and security scanning by their credit card processing vendor. Today they are. This means that as your clients trusted advisor and IT professional you will be asked to help them pass the security scan and complete the audit.  This is something that is well within your technical grasp. Amy will tell you what to expect, where the gotchas are and how to approach this process with your clients. PCI is a pain point for them and an opportunity for you. 

Be sure that you’ve read Amy’s ASP article on PCI Consulting before attending this webinar. You’ll find it in the knowledgebase in the ASP section. (free trial is available through April 30th. Just register at www.thirdtier.net/helpdesk and then navigate to the knowledgebase)

Join the webinar on April 29th at 7pm eastern. https://meet.lync.com/harborcomputerservices/amy/90R91S1L or add this event to your calendar

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Are you not a member of SMBKitchen ASP? Join up. It’s free through the end of the month. http://www.thirdtier.net/smbkitchen-asp/ Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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Apr
18
SMBKitchen ASP Security News
Posted by amy on 18 April 2014 10:31 AM

What is SMBKitchen ASP doing and why should you join us? Here is one section of what we’re doing. It’s about security knowledge, patching and taking action on what you’ve just learned to protect your clients.

Patching issues. Susan Bradley is the patch-o-holic and provides a monthly overview of released patches, what to install, what to avoid and case studies on problems incurred and how to avoid or recover from the issues seen. The articles are updated with new real world information from the field and Microsoft support cases as they occur.

Windows Server 2012 with Issues: Server 2012 R2 is getting a big patch with new features and it has some issues seen already even though it’s official release isn’t until tomorrow. 4/13 this document was updated. Some are running into real problems. by Susan Bradley

Windows 8.1 Update Issues: Two articles regarding issues for the update to Win 8.1. Do also note that this update is HUGE and takes a solid hour to install. Update fails to install. Breaks WSUS. by Susan Bradley

Patching March: March Patching tips from the Patch-o-holic. **Update on Office Patch issues by Susan Bradley

Security Documents from Government Sources. These declassified documents provide information on what government security organizations are seeing as upcoming sources of problems for the nations businesses. As the ASP project continues you will see some of this information distill into recommendations, policy suggestions and consulting projects. This information will keep you well ahead of the competition and the threats.

POS Malware Technical Analysis: Indicators for Network Defenders: _This information is not to be shared outside of your company and is only accessible to registered users here by permission._   This advisory was prepared in collaboration with the Nat…

Phone scams on the elderly: _This information is not to be shared outside of your company and is only accessible to registered users here by permission._ This isn’t directly related to supporting businesses, but which of your clients doesn’t have an aging parent? This phone sc…

Heartbleed Technical plus Snort Signatures: _This information is not to be shared outside of your company and is only accessible to registered users here by permission._ Official documents attached for Heartbleed technical information, incident occurrences and also snort signatures for your fi…

Healthcare Warning and Opportunity?:_This information is not to be shared outside of your company and is only accessible to registered users here by permission._ So this is interesting. There’s a warning here to be on the lookout for an increased likelihood that hackers will be target…

WiFi Vulnerabilities from Pineapple Router:_This information is not to be shared outside of your company and is only accessible to registered users here by permission._ Have you ever looked over the list of SSID’s in a public space and wondered what the open network called “free open wifi” i…

Coordinated financial attacks with list of domains:_This information is not to be shared outside of your company and is only accessible to registered users here by permission._ Since September 2012, U.S. financial institutions have been under coordinated and timed DDoS attacks. In total, 50 U.S. fin…

Collecting and Monitoring Event Logs:_This information is not to be shared outside of your company and is only accessible to registered users here by permission._ How to collect and monitor event logs. This article by NSA and CSS goes into detail about how and what to monitor in your e…

Google Dorking Friend or Foe?:_This information is not to be shared outside of your company and is only accessible to registered users here by permission._ Google dorking is a thing. It can be used to help narrow your searches and I’ve used it without realizing that it had a nam…

Alerts on Banking Attack:The attached documents are for your eyes only. They are shared only to trusted parties, such as SMBKitchen subscribers, who may build solutions to protect businesses from this activity. by Susan Bradley

SAP to be target for Trojan:_This information is not to be shared outside of your company and is only accessible to registered users here by permission._ New Trojan Variant Likely to Offer Cyber Criminals Access to SAP Systems to Collect Sensitive Information or Disrupt Busine…

HeadsUP is a space for things to know and do around security and patching.

Security Office 2003 and Windows XP

Windows Xp End of Life

High Risk P2P Mobile Payment Solutions Vulnerable: Person-to-person (P2P) payments are electronic transfers between family members, friends, and/or service providers. Mobile payment service apps such as Square Cash, Google Wallet, and Venmo provide a quick and easy way for individuals to pay for goods …

Zero Day for Word 2010: Word 2010 is the recipient of a zero day exploit attacking RFT file types. by Susan Bradley

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Are you not a member of SMBKitchen ASP? Join up. It’s free through the end of the month. http://www.thirdtier.net/smbkitchen-asp/ Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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Apr
14
Tuesday! SMBKitchen ASP Chat
Posted by amy on 14 April 2014 08:36 AM

Open to everyone.

Join us as we chat for a few minutes about our published documents this month, HeartBleed, the ASP project and then we’ll turn it over to Phil for a chat about quoting.

Download and add our chat to your calendar or click the link below to join us at 7pm eastern on Tuesday.

https://meet.lync.com/harborcomputerservices/amy/988FT04V

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Are you not a member of SMBKitchen ASP? Join up. It’s free through the end of the month. http://www.thirdtier.net/smbkitchen-asp/ Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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Apr
12
SMBKitchen ASP trial periods Ends April 30th
Posted by amy on 12 April 2014 12:16 PM

The SMBKitchen ASP trial period is ending soon, so if you’d like to get a look at what we’re doing just create an account at http://www.thirdtier.net/helpdesk and browse on over to the Knowledgebase. There you’ll find the materials that we’ve created so far in the project.

Why join ASP? The world of small business IT is changing fast. We want to help you build a solid business that will be one of the survivors. There are three major components to this: Build a solid business foundation, be a better consultant and know your stuff. Amy, Susan and Phil are pouring out the skills that they’ve obtained over the years into ASP and sharing all of this information with you. We’re doing that through information sharing, chats and written how to’s. You’ll find information about the latest security threats and what to do about them (if anything), chats about running and growing an IT firm from people that are doing it today – right now, patching tips and consulting suggestions. The transformation from MSP to reoccuring revenue based consulting firm is one that everyone has to make. Breaking a dependence upon NOC and project revenue and replacing that with reoccuring revenue and consulting dollars is hard work and we hope that our project will help guide you through.

Here’s what has happened so far:

image   image

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Are you not a member of SMBKitchen ASP? Join up. It’s free through the end of the month. http://www.thirdtier.net/smbkitchen-asp/ Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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