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News
Feb
24
Count on us!
Posted by amy on 24 February 2014 01:43 PM

 

 

“Every time I contact Third Tier to help me fix a problem at a client site, they are always professional, extremely knowledgeable, flexible enough to work within my schedule, and they always get the job done in the most expeditious manner! I’ve learned that I can always count on them!” ,Mark Perlstein 

I once worked as system engineer for a corporation that was thousands of miles away from me. The next nearest employee was hundreds of miles away and I was out there on my own. I remember calling into our internal tech support. What made the difference was getting the right guy on the phone that not only knew what he was talking about but understood his job well enough to not leave me hanging alone in the field. Some of the other just wanted to get off the phone and onto the next call. I bet you’ve been there.

So we work according to your schedule. If you say to us, “I’m going back onsite next Tuesday at 2pm.” We’ll be there for you. Just because you’re one guy or one IT firm out there in the field doesn’t mean that you have to go it alone.

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Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.
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Feb
17
Blushing from the gushing
Posted by amy on 17 February 2014 12:32 PM

“My favorite technician to work with at Third Tier is any, they are all great!” ,Anonymous

I love to hear this. Thanks for gush! We appreciate your confidence in us.

—–
Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.
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Feb
10
Issue Resolved
Posted by amy on 10 February 2014 01:29 PM

“When ever I open a ticket with Third Tier…I know that my issue will be resolved “ ,Mark Marquez

Your clients have this kind of confidence in you. They call you or open a ticket with you and then it’s resolved. They don’t have to worry. Mark has this confidence in us. He opens a ticket with us. We get it resolved. No worries for him or his client.

Life is good.

—–
Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.
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Feb
3
There’s no way to have an expert in all areas
Posted by amy on 03 February 2014 09:23 AM

 

“My business benefits from our partnership with Third Tier by…allowing us to leverage experts in areas where we might not have someone on staff that can handle it.” ,Anonymous

Let us count the number of technologies that fall under the heading IT or better yet let’s not because the list would scroll off the screen and you’d get bored reading through it anyway. The point is that it’s a long list. There’s no way to completely staff a small IT firm with every type of expert that you might need to support your clients.

Sure we are all stubborn and can hack and chop our way through just about anything but why? Why do that when you have experts available at your finger tips that are going to do it right and put your solution on a solid footing so you can take over from there.

—–
Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.
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Jan
27
We’re on Your Team
Posted by amy on 27 January 2014 10:22 AM

 

“My favorite technician to work with at Third Tier is Jeremy because… he’s the kind of tech I want working for me.” ,John Rutkowski BOLDER Designs

Here’s the good news. He does work for you. Third Tier works for you. We all work for you!

There’s something a bit unique with Third Tier. You actually know our names and can develop a relationship with one of more of our technicians. We often get tickets in that request a particular technician because you worked with them in the past or you already know that they have the expertise that you need. We’re fine with that because we’re on your team.

—–
Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.
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Jan
27
When IT hits the fan
Posted by amy on 27 January 2014 09:11 AM

“My clients love that I use Third Tier because…My clients love that I use Third Tier because they don’t know I use Third Tier. From my clients’ perspective, their systems just work and their migrations go smoothly. They don’t know that we had a major power outage during an initial Active Directory migration, and that the support team at Third Tier spent hours and hours on a weekend cleaning up AD in order to save the day. They just know that the migration went smoothly.” ,Quinton Thomas President and CEO EON Consulting, LLC

What is our job really? It’s to make sure that our clients businesses keep running. If there’s an IT outage then the business isn’t running. They are walking at best but usually they are just dead in the water. The best thing you can do for your clients is to show up with all of the resources necessary to get things back up and running.

I should mention that emergencies aren’t generally our thing. We prefer to work with you on a scheduled basis. We trust that as a professional that you can get things under control and the business continuity planning humming while the issue is repaired.

Regardless, ultimately when there’s a big project like a migration happening your client is going to judge you based on how smoothly it went. It doesn’t matter if blood was flowing so long as the client didn’t feel the pain. Absorb that pain. Get some additional heads on the problem. Call Third Tier.

—–
Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.
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