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News
Oct
8
Remove One Saved Credential
Posted by Third Tier on 08 October 2014 04:18 AM

I found myself with a problem. I had saved the username and password in Internet Explorer for a webpage using the account of a member of my staff. I did this because at the time I didn’t have my own account. Now I do but every time I go to that website, Internet Explorer remembers his account information, so I would type my account information in but next time I visited the site there was his account information again. So how do you get Internet Explorer to forget the username and password for one website?

Turns out it is simple. Go here:

Control Panel\User Accounts and Family Safety\Credential Manager

or go to Search and type Credential Manager

or in Internet Explorer to go Internet Option, Content, AutoComplete then Manage Passwords

they all get you to the same place. From Credential Manager you can edit or delete web or windows credentials individually by website, service or application.

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Aug
20
Where’s the money in managing mobile devices?
Posted by Third Tier on 20 August 2014 03:29 PM

There no get rich quick scheme when it comes to managing mobile for most of us. For most of use we have clients and those clients own some mobile devices but employees own the majority of them. So should you bother offering mobile device management? Yes you should as part of the total package of technology management.

Here’s where you can make some money:

  • Step one. Be the person that does the initial configuration
  • A lot of mobile management is actually a human resources problem and not a technology problem but here is where you can shine by offering policies that help them define the acceptable use and employee responsibility to protecting the data that they are about to download. Also define what happens when the employee leaves, device is stolen or simply taken out of service.
  • Technical mobile device policies. Design and implement them! PIN enforcement, quarantine new devices pending approval, limit the data stored, etc.
  • Install malware protection. Most anti-virus vendors are now including mobile protection with the licenses you purchase for the desktop. Make sure it gets installed.
  • Educate end users on safe mobile device usage.
  • Get involved in selling devices and cellular service. The major distributors offer good programs that help business through the painful process of managing cellphone plans. If you can reduce the 2 hour go to the store time, your client will love you.

You may have noticed that almost none of this is an automated process. Rather it’s consulting, training and sales and it’s high touch. It’s a service and services require smiling faces and helpful people to provide that service. Be that person and you’ll have a long business life with loyal clients.

In care you don’t know, this is the kind of stuff that SMBKitchen ASP is all about. It’s about being the best small business IT firm and how to stay successful for the long term.

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Are you not a member of SMBKitchen ASP? Join up. $300 for new members. http://www.thirdtier.net/helpdesk. Just register for an account then proceed to payments, click buy more support and add the ASP to your cart.  Our goal is to help IT firms be more aware, be better consultants and survive in the new era.


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Aug
18
Ditching WSUS
Posted by Third Tier on 18 August 2014 02:43 PM

If you are a long time Small Business Server manager then you probably fell in love with WSUS at some point. I did. It used to be that we could sit back and gloat while others suffered from bad updates that caused massive problems for multiple clients simultaneously. Over the last couple of years though the relationship as soured as WSUS became a bloated messy database whose clean up tools didn’t work and log files ballooned out of control constantly. From a hands free self-managing update solution, WSUS became a continual maintenance nightmare. In addition to these problems, we’re also assisting customers with moving off of SBS so now WSUS isn’t there by default; it has become a yes/no decision point. All together then, it’s time to ditch WSUS.

When you ditch WSUS you’ve got a lot of choice for replacement. There’s Intune, Kaseya and other managed platforms, purpose built patching solutions like GFI and Solarwinds and then there’s the one that we chose, LogMeIn Central. As LogMeIn Rescue users already, the move to Central is a natural. We can control updates, remote access and perform vital management tasks all from a single rather inexpensive location.

Servers will update only manually. The updates will be downloaded but not installed until we touch them for our monthly maintenance program. PC’s will update automatically.

Overall this move is in keeping with my philosophy to only gather the information you need and keep overhead as low as possible.

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Are you not a member of SMBKitchen ASP? Join up. $300 for new members. http://helpdesk.thirdtier.net. Just register for an account then proceed to payments, click buy more support and add the ASP to your cart.  Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

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Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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Jul
7
IE 11 Set Home Page via Group Policy Obscurity
Posted by amy on 07 July 2014 06:16 PM

and IE 10 apparently too. The photo below is from a Microsoft forum post that was never solved (http://social.technet.microsoft.com/Forums/windows/en-US/715fa81a-3350-4059-94cd-a1c509a2c966/setting-homepage-with-group-policy-preferences-on-windows-8-not-working?forum=w8itproinstall). After some searching I did finally find the answer in another forum that unfortunately I can’t locate again as I post this. And that’s actually the point. This knowledge is hidden from plain view so I’m sharing it here in hopes of elevating the solution.

In the snip below you will see that I’ve terribly drawn an arrow pointing to a red dotted line. That red dotted line means that the setting is disabled. Why you ask would you create a group policy preference and have a singular setting within it disabled by default? That is a question for Microsoft. I can’t come up with a good reason.

To enable your setting hit the F6 key. The red line will turn to green and your group policy preference will now work as expected and users will have the home page that you’ve set for them.

image

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May
28
When and Why to Attend a Conference
Posted by amy on 28 May 2014 01:35 PM

I was participating in a Facebook conversation this morning and it occurred to me that a lot of people don’t know when to attend a conference and when not too. I thought I would share my rule of thumb on this topic.

Attend a conference when you are really busy and business is good.

The sessions at a conferences are generally good and you will learn something that you can take back and implement in your business today. Attending will not only allow you to learn new technical tools with which to make money but often the best ones will also give you some insight on how to better run your business. Be specific on this though and show up in with goals. “I need to get some tips on improving communication with my clients” “I need to learn how to figure out how to read a profit loss statement and pick out my weak points.” “I need to know more about Hyper-V” “I need to figure out how I’m going to make money with BYOD and Cloud.” You should always attend some sessions in topics that you know you are weak in. You will also learn to manage your time because you’ve just left your business while you’re really busy back at the office.

Only when you are really busy can you truly appreciate a conference. The time away feels good and new ideas will come flooding into your brain. When business is good it is easier to see a problem and tweak to fix it. Conferences also give you an opportunity to build your professional network. This professional network over time will become your sounding board and your own group of trusted advisors. Find people that have a similar outlook on business matters that you do. There are many ways to be successful but you have to go with the method that make the most sense to you. There are others like you and that’s who you want in your circle.

Don’t attend a conference when business is down.

When I started my business I didn’t go to conferences. I waited about 3 years. Then I went to my first conference because I was at a turning point. I wanted to hire but I had no idea what I was in for. So I went to a conference and I attended the business track and I talked to everyone about making that first hire. I built my circle. Then I went home and hired.

During the recent depression I never worked so hard in my whole life. I put in long hours. I marketed like crazy. I invested in the business. I worked and I worked and I worked. Business was OK. It was down because my clients were down and when they aren’t doing well there’s less work for us too. But business wasn’t terrible; it was just so-so but I needed more clients to stay at level. So I didn’t go to conferences because I had work to do and I knew that I needed to keep working hard. When the recession ended all of that hard worked and constant marketing paid off in a big way and we saw a really fast giant jump up and got swamped. I was busier than ever before. I started to attend conferences again. I needed to reconnect with my circle.

Conferences are great! I hope that you are able to attend our Brain Explosions. But I don’t want you to if you aren’t in the position to gain from it. If your business is doing well, then a conference will help you keep it expanding and be better. If your business isn’t doing well, then a conference will most likely just hurt your business further by distracting you from the problems at hand. Save it for later, after you’ve worked out the problems and things are at a more stable point.

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Are you not a member of SMBKitchen ASP? Join up. $300 for new members and only $120 for previous members of the SMBKitchen Project. http://www.thirdtier.net/helpdesk. Just register for an account then proceed to payments, click buy more support and add the ASP to your cart.  Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

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May
27
Limit Bandwidth Used by Guest Wifi
Posted by amy on 27 May 2014 05:22 PM

I have mentioned that we are implement bandwidth limitations for Guest wifi and that has generated some questions on how we are doing it. We use Calyptix firewalls so this example will show the settings from that firewall but any quality firewall should contain similar settings. You can use this as a guide.

The client that I’m using in this example has a T1 line and a Cable Internet line. You’ll see that we also have 2 LANS. The one labeled LAN represents the trusted network. The one labeled Wireless is the untrusted guest wifi. In the case of this client, the guest wifi is meant for employees to get email to their phones.

image

We have setup an Outbound filtering rule that forces any traffic from the Wireless LAN over the T1 connection (Internet) and blocked it from access the Internet via the primary connection. (Comcast) This way we keep the primary connection clear of potential bandwidth hogs.

image

Because the Guest wifi is only meant for employees to receive email to their phones we have implemented a QoS Queue and Rule to limit bandwidth to the Guest wifi. By doing so email, which is asynchronous, works fine but other types of use (like web surfing or streaming) are slow enough to be annoying and discourage over use.

To enable QoS, first you create a queue

image

Then you create a rule. In this case we’ve allowed all TCP protocol traffic to pass through.

image

If we had different goals with this client or if the goals change we can simply edit the Queue to add more bandwidth or change our Rules to allow more specific traffic types.

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Are you not a member of SMBKitchen ASP? Join up. $300 for new members and only $120 for previous members of the SMBKitchen Project. http://www.thirdtier.net/helpdesk. Just register for an account then proceed to payments, click buy more support and add the ASP to your cart.  Our goal is to help IT firms be more aware, be better consultants and survive in the new era.

Not a Third Tier customer yet? Let me introduce:  We’re Third Tier. We provide advanced Third Tier support for IT Professionals. Come on over, create an account (no charge) and follow our social media locations.

Third Tier Get Support BlogFeed Blog Twitter Twitter Facebook Facebook LinkedIn LinkedIN


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