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News
Oct
3
HP Colour LaserJet M476dw Firmware Bug – DHCP Assigns Self IP for Gateway
Posted by Philip Elder on 03 October 2014 05:10 PM

Original Posted Here: HP Colour LaserJet M476dw Firmware Bug – DHCP Assigns Self IP for Gateway

After beating our collective heads against the wall wondering why our newly deployed HP Colour LaserJet M476dw refused to make SMTP connections for Scan to E-mail we found our source in the _very_ last place we expected.

image

IP Address Configured by: DHCP
IP Address: 192.168.75.6
SubNet Mask: 255.255.255.0
Gateway: 192.168.75.6

Note that the gateway address currently points to _itself_ instead of the router that is assigning the IPs.

This is the IPConfig /ALL output for one of the systems on the network:

image

Note the Gateway address is correctly pointing to the router.

What this means is that for now we are setting the IPv4 configuration to Manual and putting in the correct IP address for the Gateway:image

What a pain that has been.

Sure enough:image

The above status came out really quick and so did the test e-mail:

image

So, after all of the time we spent getting frustrated with the ISP, thinking they had blocked SMTP outbound, and everything else in between the least expected source for the problem has turned out to be the one.

NOTE: Printer firmware was updated to the most current version as of this writing.

NOTE TO SELF: Check the hanger bearing before replacing that rear-end! ;)

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Apr
15
Windows 8.1 and Windows Server 2012 R2 Update 1 Caveats
Posted by Philip Elder on 15 April 2014 09:56 AM

Original Post Here: MPECS Inc. Blog: Windows 8.1 and Windows Server 2012 R2 Update 1 Caveats

Whenever we hear about updates for any device firmware, application software, or operating system software it is _always_ a good idea to read the Release Notes (we probably all know the acronym that comes to mind here ;) ), README.TXT, _and_ do a search for the update to see if anyone is complaining about it.

Unfortunately, this major update for Windows 8.1 and Windows Server 2012 R2 has its issues some of which are full-stop problems.

The first place to start for this update is here:

There is a lot of information there.

  1. Update 1 is the new baseline for all updates going forward.
    • Meaning, no more updates to that OS if the bits are earlier than 8.1 U1 or 2012 R2 U1.
  2. Update 1 breaks SSL communications between endpoints and WSUS

This last one is a deal breaker for many enterprises, medium enterprises, and especially in our own SMB/SME environments where WSUS is virtually everywhere for patch management.

We just stood up a new cluster on 2012 R2. After our Cluster-Aware Update run:

image

Our cluster nodes now have the update. Since this cluster setup is Greenfield with WSUS ultimately ending up _on_ the cluster the nodes were updated via Microsoft Update.

The workaround for this situation is to enable TLS 1.2 as instructed in the above blog post. Since we are deploying Windows Server 2012 R2 into client sites we will have no choice but to make this change.

Then, when Microsoft releases an update to the update to hopefully fix the problem we will need to test that update extensively _especially_ in a cluster setting!

Yo Microsoft! There is a huge pool of folks willing to test and break this stuff for you! Please get us involved in the early bits for operating systems, applications, and updates again. This ongoing situation of releasing patches and updates to the public without testing them on disparate systems is a _bad_ thing. :(

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Feb
5
CaseWare Working Papers Error: Printer not activated, error code -30
Posted by Philip Elder on 05 February 2014 12:27 PM

Original post here: MPECS Inc. Blog: CaseWare Working Papers Error: Printer not activated, error code -30

We are seeing CaseWare Working Papers choke on a PDF Batch run with the following error:

image

CaseWare Working Papers – Activation Error

Printer not activated, error code -30

CaseWare has a KB on the issue: Printer issues with Windows 8.1.

Though in our case the OS is Windows 7 Enterprise x64 with the indicated update (2014.00.072) having already been applied to all systems.

As per the KB article we took a look into the registry with the key mentioned missing completely:

image

The affected systems have the printer though:

image

Our steps to get things going:

  1. Close CaseWare Working Papers and CaseView
  2. Create the required key: CaseView PDF 2014
  3. Right click on the new key and left click on Permissions
  4. Click the Add button
  5. Type: Everyone
  6. Click Check Names
  7. Click OK
  8. Check Full Control
    • image
  9. Click Apply and OK
  10. Leave the Registry Editor open
  11. Open CaseWare, a client or test file, and run a PDF Batch

We will now see a successful run of the batch:

image

Once that process has completed have a look at the registry key we created:

image

We are not 100% convinced that this is a “fix” or a workaround as things have been operating normally until just the other day.

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Jan
21
Somedays . . . IE11 Just Plain Stinks :(
Posted by Philip Elder on 21 January 2014 03:05 PM

Original Posted Here: MPECS Inc. Blog: Somedays . . . IE11 Just Plain Stinks :(

There are times where IE 11′s behaviours both in Windows 8 RTM and Windows 8.1 make no sense at all.

Bitly.com is a site we use _a lot_ to manage our links throughout our communications.

Here is what the site looks like in IE 11 on Windows 8 RTM today:

image

Now top that off with the Compatibility option having completely disappeared from any menu option and we have one frustrated user.

Oh, wait, no, the option has disappeared under the Gear but hit the ALT on the keyboard and:

image

There it is.

No Joy:

image

Okay, one last step before throwing the browser right out the window. Add the site to the Trusted Sites list.

Voila:

image

Jiminy Cricket, this process was frustrating enough for us, imagine what it must be like for users that may not know about Trusted Sites and Compatibility Mode.

What a complete waste of time and productivity to business users that need to jump through these hopes just to go about their daily business.

Yes, Firefox and Chrome (we won’t run with Google product. Period.) are “options” but the business world runs on Microsoft products. Once would hope to believe that somehow things could be done in such a way that users are not impacted in such a way as to lose their productivity to this kind of thing. :(

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Aug
26
Xbox Music Error: Can’t Play 0xc00d11cd (0×80004002)
Posted by Reprinted Article on 26 August 2013 04:29 PM

This is pretty strange.

One of our workbench systems is tied into our Xbox Music Pass and happily sends tunes into the shop while working.

Wanting to start some tunes while remotely connected from the front office via RDP produced the following error:

image

Can’t play.

Please try again. If the problem continues, visit www.xbox.com/support to check for guidance.

0xc00d11cd (0x80004002)

Okay, tunes were working just fine yesterday evening while working in the shop so what gives?

We logged into the physical machine and attempted to play the tunes again. Sure enough, after logging in and hitting play on one of our playlists we heard tunes.

image

We now have 500 watts of THX certified sound happening! :D

Have finicky ears? Then check out the Logitech Speaker System Z906 THX certified speakers. They sound absolutely phenomenal.

The moral of the story? Xbox Music will _not_ work when connected via RDP session.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »



Aug
26
Xbox Music Error: Can’t Play 0xc00d11cd (0×80004002)
Posted by Reprinted Article on 26 August 2013 04:29 PM

This is pretty strange.

One of our workbench systems is tied into our Xbox Music Pass and happily sends tunes into the shop while working.

Wanting to start some tunes while remotely connected from the front office via RDP produced the following error:

image

Can’t play.

Please try again. If the problem continues, visit www.xbox.com/support to check for guidance.

0xc00d11cd (0x80004002)

Okay, tunes were working just fine yesterday evening while working in the shop so what gives?

We logged into the physical machine and attempted to play the tunes again. Sure enough, after logging in and hitting play on one of our playlists we heard tunes.

image

We now have 500 watts of THX certified sound happening! :D

Have finicky ears? Then check out the Logitech Speaker System Z906 THX certified speakers. They sound absolutely phenomenal.

The moral of the story? Xbox Music will _not_ work when connected via RDP session.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


Read more »




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