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News
Mar
18
HP Driver Clean-up Utility ntScrubber
Posted by Philip Elder on 18 March 2014 11:14 AM

Original Posted Here: MPECS Inc. Blog: HP Driver Clean-up Utility NTScrubber

If there are any problems with HP drivers then the ntScrubber utility is the one to use.

image

The utility will completely remove any remnants of HP’s driver set on a machine. Once rebooted one can then work towards installing the printer or printers again.

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business


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Feb
25

Original Post Here: MPECS Inc. Blog: Adobe Reader and Acrobat – Content Preparation Progress: Please wait while the document is being prepared for…

We have a client that is being bugged by this prompt when opening certain PDF files.

image

Content Preparation Progress

Please wait while the document is being prepared for …

Status: Processing page 23 of 27 …

Adobe has a KB article on this:

The solution is to do the following:

  1. Go to Edit
  2. Preferences
  3. Reading
  4. Under Screen Reader Options select Only read the currently visible pages

The dialogue has to do with accessibility.

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Feb
5
CaseWare Working Papers Error: Printer not activated, error code -30
Posted by Philip Elder on 05 February 2014 12:27 PM

Original post here: MPECS Inc. Blog: CaseWare Working Papers Error: Printer not activated, error code -30

We are seeing CaseWare Working Papers choke on a PDF Batch run with the following error:

image

CaseWare Working Papers – Activation Error

Printer not activated, error code -30

CaseWare has a KB on the issue: Printer issues with Windows 8.1.

Though in our case the OS is Windows 7 Enterprise x64 with the indicated update (2014.00.072) having already been applied to all systems.

As per the KB article we took a look into the registry with the key mentioned missing completely:

image

The affected systems have the printer though:

image

Our steps to get things going:

  1. Close CaseWare Working Papers and CaseView
  2. Create the required key: CaseView PDF 2014
  3. Right click on the new key and left click on Permissions
  4. Click the Add button
  5. Type: Everyone
  6. Click Check Names
  7. Click OK
  8. Check Full Control
    • image
  9. Click Apply and OK
  10. Leave the Registry Editor open
  11. Open CaseWare, a client or test file, and run a PDF Batch

We will now see a successful run of the batch:

image

Once that process has completed have a look at the registry key we created:

image

We are not 100% convinced that this is a “fix” or a workaround as things have been operating normally until just the other day.

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Jan
2

Original Published Here: MPECS Inc. Blog: RD Gateway and RemoteApp Error: Remote Desktop can’t connect to the remote computer “RDS.Domain.Local” for one of these reasons:

We just finished setting up a Windows Server 2012 R2 Standard RDS server and began testing the RD Gateway, RDWeb, and RemoteApp features and hit this:

image

RemoteApp Disconnected

Remote Desktop can’t connect to the remote computer “RDS.Domain.Local” for one of these reasons:

1) Your user account is not authorized to access the RD Gateway “remote.domain.ca”

2) Your computer is not authorized to access the RD Gateway “remote.domain.ca”

3) You are using an incompatible authentication method (for example, the RD Gateway might be expecting a smart card but you provided a password)

Contact your network administrator for assistance.

The third reason is out while the first two are not applicable since our access policies are set up correctly.

Our search brought us to:

Following Solution 1 we puzzled about trying to figure out where the NPS thing was!

Click on NAP in Server Manager and then right click on the server name. Choose Network Policy Server in the menu.

Once the NPS console comes up right click on the root node NPS (Local) and click Register server in Active Directory.

image

Click OK twice and then test again.

image

Good to go!

Philip Elder
Microsoft MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
Third Tier: Enterprise Solutions for Small Business


Read more »



Nov
25
Troubleshooting ShadowProtect Backup Failure 503 Fatal I/O Error
Posted by Philip Elder on 25 November 2013 12:08 PM

Original Post Here:  MPECS Inc. Blog: Troubleshooting ShadowProtect Backup Failure 503 Fatal I/O Error

We have one SBS 2008 riding on a cluster that has started to fail its full backups but only at certain times.

The KB indicates that the problem is resident on the source if the error falls on a read or on the destination if on a write.

In this case our failure was on a write so we started to focus in on the destination.

For this cluster setup we have the backups stream across the wire to the standalone DC on an HP MicroServer that was also protected by ShadowProtect.

We looked into network connectivity as well as for disk I/O errors in the Event Logs with no results.

The last place to look was in the ShadowProtect setup on the DC itself.

Sure enough, the DC was set to run an incremental close to the same time the one backup on the SBS VM was failing.

We changed the standalone DC backup schedule to run one incremental at night to avoid any further conflicts with the VM backups that were streaming to it.

We now had a successful backup set on the SBS VM.

Philip Elder
Microsoft MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/


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Oct
7

We had just finished walking through all of the steps to set up two nodes for a Server 2012 RTM Hyper-V cluster when we got hit with the following error:

image

Create Cluster Wizard

An error occurred while creating the cluster.

An error occurred while creating the cluster 'TD-12Cluster'.

Unknown error (0xc0000133)

Our initial searches turned up very little when we included Hyper-V and Cluster in our terms.

The error code however turned up a tie into time synchronization.

These nodes were set up using Windows Server 2012 Standard in Server Core mode. And, we had missed step 9 in SConfig: Date & Time!

The time zone was incorrect on both nodes.

We also noticed that the time on the test network was about 9 minutes out from our own. So, we had missed configuring the time service on the physical DC to poll the Canadian pool.ntp.org servers.

  • Blog post here: Preparing A High Load VM For Time Skew
    1. Elevate a command prompt
    2. w32tm /config /syncfromflags:manual "/manualpeerlist:0.ca.pool.ntp.org,0x1 1.ca.pool.ntp.org,0x1 2.ca.pool.ntp.org,0x1 3.ca.pool.ntp.org,0x1"
    3. w32tm /config /update
    4. net stop w32time && net start w32time
    5. w32tm /resync /force
    6. w32tm /query /source
      1. Should be 0.ca.pool.ntp.org

Once we had the domain time in order and the nodes synchronized to the DC we were able to successfully stand up the cluster in Failover Cluster Management.

image

In the end not referring to our process manuals was the key. ;)

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer


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